Politique de remboursement

Wyld Jace Co LLC

At Wyld Jace Co, we inspect every piece before shipping to ensure it meets our quality standards. We want you to love your order! If something doesn't work out, our return policy is designed to be clear and transparent.

Return Window

We accept returns within 14 days of your delivery date.

To be eligible for a return:

  • Items must be unworn, unused, and unwashed

  • Items must include original tags and packaging

  • Proof of purchase is required

Returns requested after 14 days cannot be accepted.

How to Start a Return

To request a return, email us at support@wyldjaceco.com with your order number, the item name, and the reason for your return.

  • Please wait for approval before sending any items back.

  • Approved returns will receive full instructions via email.

Store Credit Only (No Refunds)

All approved returns are issued as store credit only.

  • Store credit is sent via a virtual gift card to your email.

  • Credits are processed and issued weekly once returned items are received and inspected.

  • Original shipping fees are non-refundable, and discount codes from the original order cannot be reapplied.

Final Sale Items (No Exceptions)

The following items are FINAL SALE and cannot be returned or exchanged:

  • Sale, clearance, or discounted items

  • Pre-orders

  • Gift cards

  • Custom or personalized items

  • Seasonal & holiday items

  • All accessories

  • Any order placed using store credit (full or partial)

Exchanges

We do not offer direct exchanges. If you need a different size or style:

  1. Submit a return request for the item you have (if eligible).

  2. Place a new order online for the item you want. This ensures you secure your size before it sells out!

Return Shipping Fees

  • Customers are responsible for the cost of return shipping.

  • Return shipping fees and original shipping charges are non-refundable.

  • If you received a damaged or incorrect item, we will provide a prepaid return label.

Damaged or Incorrect Items

Please inspect your order immediately upon delivery.

  • Defects or incorrect items must be reported within 2 business days of delivery to support@wyldjaceco.com.

  • If approved, we will send a replacement (if in stock) or issue store credit.

Thanks y’all & happy shopping!

— Wyld Jace Co