Politique d’expédition

Wyld Jace Co LLC

At Wyld Jace Co, we know receiving your order matters. We work hard to process and ship orders as quickly as possible while maintaining quality control on every piece.

Order Processing & Cancellations

  • 1-Hour Cancellation Window: Because we process and pack orders quickly, all order cancellation requests must be submitted within 1 hour of placing your order. Once this window passes, orders have already entered fulfillment and cannot be canceled.

  • During peak periods, sales events, or holidays, processing times may extend slightly.

  • Once your order ships, you will receive an email with tracking information.

    Please note: Processing times are separate from shipping times.

Shipping Time & Rates

Orders are typically processed within 1–2 business days, excluding weekends and holidays. Processing may take longer during holidays, sales, or periods of high order volume.

Once your order ships, we'll email your tracking information.

  • Standard U.S. Shipping: Estimated delivery within 3–7 business days after shipment, depending on your location and the carrier.

 

  • Shipping Rates: $3.99 standard U.S. shipping. Free standard U.S. shipping on orders $75 or more.

Delivery times are estimates, not guarantees. Carrier delays, weather, holidays, and other circumstances may extend transit times. Order processing is separate from shipping time.

Shipping Carriers & Insurance

We ship orders using USPS, UPS, and FedEx. All shipments are insured against loss or damage while in transit up to $100.

Delivery Disclaimer

Delivery dates may change due to circumstances beyond our control, including weather delays, carrier backlogs, or service disruptions. Wyld Jace Co is not responsible for carrier delays once a package has been handed off.

Incorrect Addresses & Reshipments

Please double-check your shipping address before placing your order.

  • Orders returned due to incorrect or incomplete addresses will incur a $9.95 reshipment fee.

  • Reshipment fees are invoiced via email before the order is resent.

Lost or Stolen Packages

  • Wyld Jace Co is not responsible for lost or stolen packages once marked delivered by the carrier.

  • If your package is missing, contact your local post office or carrier directly, or check with neighbors and building management.

Tracking Your Order

Once your order ships, you’ll receive tracking info via email. You can also track your order using the Order Lookup & Tracking page on our website.

International Shipping

  • We currently do not offer international shipping.

  • All shipping availability is at Wyld Jace Co’s discretion.

Returns & Store Credit

  • Approved returns are issued as store credit only (unless a special exception has been pre-approved).

  • Store credit is delivered via a virtual gift card sent by email and is issued every Friday (or the next business day if we are closed).

  • Original shipping fees and discount codes used on original purchases are non-refundable and will not be added back to store credit.

Final Sale Items (No Exceptions)

The following items are FINAL SALE and not eligible for return or store credit:

  • Vintage Deals / Marked Down & On Sale items

  • Accessories of any kind

  • Custom orders

  • Gift card purchases

  • Any order placed using store credit (full or partial)

Defective Items & Order Issues

We stand behind our products!

  • Defects or incorrect items must be reported within 2 business days of delivery.

  • Items must be returned within 5 days of claim approval.

  • If the item is in stock, we will replace it. If unavailable, store credit will be issued.

📧 Contact us at: support@wyldjaceco.com

Terms & Conditions

  • Wyld Jace Co LLC reserves the right to refuse service or orders.

  • Items shown together in photos are sold individually unless stated otherwise.

  • All website content and photography are the property of Wyld Jace Co LLC.

  • Customer information is private and never shared with third parties.

Thanks y’all & happy shopping!

— Wyld Jace Co