Refund policy
We want you to love what you ordered. Every piece is checked by hand before it ships, and if something isn't right, returns are simple.
30-Day Returns
You have 30 days from delivery to return eligible items for a full refund to your original payment method, or for store credit if you prefer.
Extended Holiday Returns
Orders placed between November 1 and December 24 can be returned through January 31, so gifts are easy to exchange after the holidays. Holiday Sale and discounted items are included.
What Can Be Returned
- Items must be unworn, unwashed and in original condition with tags attached.
- Sale and discounted items are returnable within the same window.
- Final sale: gift cards and any item clearly marked "Final Sale" on its product page.
Exchanges
Need a different size or color? The fastest way to secure your size is to place a new order for the item you want, then return the original for a refund. Small batches sell through quickly, so this keeps your size from selling out while your return is on its way.
How to Start a Return
- Request a return from your order confirmation email or your account, or email support@wyldjaceco.com with your order number.
- We'll reply within one business day with return instructions.
- Ship the item back. Refunds are issued within 3 business days of the return arriving, and your bank may take a few additional days to post it.
Return Shipping
Return shipping is paid by the customer. Original shipping charges are non-refundable. If your item arrived damaged, defective or incorrect, we'll send a prepaid label and cover the cost, just let us know within 7 days of delivery.
Questions
We're always happy to help with fit before you order. Email support@wyldjaceco.com anytime.
— Wyld Jace Co
