Shipping policy

Wyld Jace Co LLC

At Wyld Jace Co, we know receiving your order matters. We work hard to process and ship orders as quickly as possible while maintaining quality control on every piece.

Order Processing & Cancellations

  • Processing: Orders are typically processed within 1 business day, excluding weekends and holidays. Processing may take longer during holidays, sales or periods of high order volume.

  • 1-hour cancellation window: Because we pack orders quickly, cancellation requests must be sent within 1 hour of placing your order. After that, your order has entered fulfillment and can't be canceled.

  • Once your order ships, we'll email you tracking information.

Shipping Time & Rates

  • Standard U.S. shipping: $3.99. Free on orders $75 or more.

  • Delivery: usually 3–5 business days after shipment, depending on your location and the carrier.

Delivery times are estimates, not guarantees. Weather, carrier backlogs, holidays and other things outside our control can extend transit times, and we can't speed up a package once the carrier has it. Processing time is separate from shipping time.

Shipping Carriers

We ship with USPS, UPS and FedEx, with tracking on every order. If your package is lost or damaged in transit, email us and we'll work with the carrier to make it right.

Incorrect Addresses & Reshipments

Please double-check your shipping address before placing your order.

  • Orders returned to us because of an incorrect or incomplete address have a $9.95 reshipment fee.

  • We'll email you an invoice for the fee before the order is sent again.

Missing Packages

If tracking shows your package was delivered but you can't find it, check around your door, mailroom or with neighbors, as carriers sometimes leave packages nearby. Still missing? Email us within 7 days of the delivery date with your order number. We'll file a claim with the carrier and help get it sorted.

Tracking Your Order

Your tracking link comes by email when your order ships. You can also check it anytime on our Track Your Order page.

International Shipping

  • We currently ship within the United States only.

  • All shipping availability is at Wyld Jace Co's discretion.

Returns & Refunds

  • Return unworn, unwashed items with tags attached within 30 days of delivery for a full refund to your original payment method, or store credit if you prefer.

  • Extended holiday returns: orders placed November 1 through December 24 can be returned through January 31.

  • Sale items are returnable. Only gift cards and items marked "Final Sale" are final sale.

  • Full details are in our Return & Refund Policy.

Damaged, Defective or Incorrect Items

Every piece is checked by hand before it ships. If something arrives damaged, defective or incorrect, email us within 7 days of delivery with your order number and a photo. We'll send a prepaid return label, then replace the item if it's in stock or issue a full refund if it isn't.

Terms & Conditions

  • Wyld Jace Co LLC reserves the right to refuse service or orders.

  • Items shown together in photos are sold individually unless stated otherwise.

  • All website content and photography are the property of Wyld Jace Co LLC.

  • We never sell your information. We share it only with services that help us run the store, like shipping, payments and marketing tools.

Questions? Email support@wyldjaceco.com and we'll reply within one business day.

Thanks y'all & happy shopping!

— Wyld Jace Co