Wyld Jace Co | Frequently Asked Questions
Authentic Western Apparel. Timeless Style. Modern Craftsmanship.
Welcome to Wyld Jace Co. Below you’ll find answers to our most frequently asked questions. If you need additional assistance, our team is always happy to help.
About Wyld Jace Co
What is Wyld Jace Co?
Wyld Jace Co is a vintage-inspired Western apparel brand rooted in authenticity, craftsmanship, and timeless style. Our collections blend classic Western heritage with a refined modern edge designed for those who live boldly and dress with intention.
Where is Wyld Jace Co based?
Wyld Jace Co is inspired by the rugged traditions of the American West, with deep ties to Sheridan, Wyoming.
- Orders are currently shipped from Eastern Washington.
- Proudly American-owned 🇺🇸
What makes Wyld Jace Co different?
We believe Western style should feel intentional not mass-produced. Every piece is thoughtfully selected for quality, fit, and character, offering timeless designs made to be worn and loved.
Ordering & Shipping
Where do you ship?
We currently ship within the United States. International shipping is not available at this time.
How long does shipping take?
• Standard U.S. Shipping: 5–7 business days
• Expedited Shipping: 2–3 business days
Delivery times may vary slightly based on location and carrier conditions.
How much does shipping cost?
- Shipping rates are calculated at checkout.
- We offer free U.S. shipping on orders over $75.
Can I track my order?
Yes. Once your order ships, you’ll receive a confirmation email with tracking details. Orders can also be tracked through our Order Status page.
Do you offer local pickup?
Local pickup is not available at this time. However local delivery is available from our current warehouse located near Spokane WA.
Returns & Exchanges
What is your return policy?
Returns are accepted within 14 days of delivery, provided items are unworn, unwashed, and in original condition with tags attached.
How do I start a return?
Visit our Returns & Exchanges page or contact our support team for assistance.
Do you offer exchanges?
To ensure the fastest service, we recommend placing a new order and returning the original item within the return window.
What if my item arrives damaged or incorrect?
If your order arrives damaged or incorrect, please contact us immediately and we’ll make it right.
Sizing & Product Details
How do I find the right size?
Each product page includes a detailed size guide. If you’re between sizes, we recommend sizing up for comfort.
Are your items true to size?
Most styles fit true to size. Any specific fit notes are listed directly on the product page.
What materials do you use?
We prioritize quality materials such as premium cotton, denim, and durable blends chosen for comfort, longevity, and everyday wear.
Payments & Promotions
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay.
Do you offer discounts or promotions?
Yes. Join our email list for exclusive offers, early access to new arrivals, and special promotions.
Do you offer gift cards?
Yes. Wyld Jace Co gift cards are available and make the perfect gift.
Collaborations & Wholesale
Do you offer wholesale or bulk purchasing?
Not quite yet.. Retailers and boutiques interested in carrying Wyld Jace Co may contact wyldjaceco@gmail.com.
Can I collaborate with Wyld Jace Co?
We welcome partnerships with creators and aligned brands. Reach out via email or DM us on Instagram @wyldjace.
Contact Us
How can I get in touch?
• Customer Support: support@wyldjaceco.com
• General Inquiries: wyldjaceco@gmail.com
• Instagram: @wyldjace
• Facebook: Wyld Jace Co
• TikTok: @wyldjace
We typically respond within 24 hours. If you don’t see a reply, please check your spam or junk folder.
We’re always happy to help whether you have a question, need styling advice, or just want to say howdy.
Join the Wyld Jace Co family for new arrivals, exclusive drops, and timeless Western style.
