Questions, Answered

We check and pack every order by hand in the Inland Northwest, usually within 1 business day (weekends and holidays excluded). Standard delivery then takes about 3 to 5 business days. You'll get an email with tracking the moment it ships. During big drops and the holidays, packing can take a little longer.

Order by Friday, December 11 for delivery before Christmas. Running late? Our e-gift card arrives by email instantly.

Standard U.S. shipping is free on orders of $75 or more. Orders under $75 ship for a flat $3.99, always with tracking.

Anywhere in the United States. We don't offer international shipping yet.

Use the tracking link in your shipping email, or look up your order anytime on our Track Your Order page.

Yes, within 1 hour of placing it. Just email support@wyldjaceco.com with your order number. After that, your order is already being packed and can't be changed. Please double-check your shipping address at checkout, since orders returned for an incorrect address carry a $9.95 reshipping fee.

Yes. Choose Shop Pay at checkout and, if you qualify, you can split your order into installments.

Email us within 7 days of delivery with your order number and a photo. We'll send a prepaid return label, then replace the piece if it's in stock or refund you in full if it isn't. If tracking shows delivered but you can't find your package, check with neighbors and your carrier first, then email us and we'll help you sort it out.

You have 30 days from delivery to return unworn, unwashed pieces with tags attached. You'll get a full refund to your original payment method, or store credit if you prefer. Sale items are included. Read the full return policy.

Yes. Orders placed November 1 through December 24 can be returned through January 31, so gifts are easy to swap after the holidays.

Start it from your order confirmation email or your account, or email support@wyldjaceco.com with your order number. We'll reply within one business day with instructions. Refunds go out within 3 business days of your return arriving, and your bank may take a few more days to post it.

Return shipping is paid by the customer, and original shipping charges aren't refundable. If your piece arrived damaged, defective or incorrect, we cover the return with a prepaid label.

The fastest way is to place a new order for the size or color you want, then return the original for a refund. That way your new size is on its way right now instead of waiting on your return.

Only gift cards and pieces clearly marked "Final Sale" on the product page. Everything else, sale items included, can be returned within 30 days.

Every product page has Size & Fit notes, and our Size Guide has full measurements. Our model is 5'9" and usually wears a Small, so her photos are a helpful reference.

For structured or low-stretch pieces like denim, go with the roomier size. For relaxed styles, follow the fit notes on that piece's product page.

Absolutely. Email support@wyldjaceco.com with the piece you're eyeing and your usual size or measurements, and we'll reply within one business day.

We shoot in natural light so colors stay as true as possible, but every screen is a little different. If you're unsure about a shade, email us and we'll send extra photos.

Email support@wyldjaceco.com with the piece and the size you want, and we'll let you know if more is coming.

You'll find the exact fabric in the details on each product page. Some pieces include a little stretch for fit and comfort.

When a piece needs special care, it's listed on its product page. As a rule, wash cold and inside out with like colors, then hang or lay flat to dry. It keeps denim rich and natural fibers soft for years. Our Fabric & Care Guide walks through every fabric.

We're the two founders behind Wyld Jace Co, a western brand based in the Inland Northwest, USA, near the Rocky Mountains. We started Wyld Jace Co to bring you honest western clothing, made to be worn for years, not one season. Every order is checked and packed by us. Read our story.

Join our email list for 10% off your first order and first word on every drop. Add your phone number for VIP texts with early access to new collections.

Yes. Our digital gift cards arrive by email, so they can choose the piece and the size themselves.

We'd love that. Leave a review on the product page of any piece you bought. Photos help other women see the fit.

For orders and sizing, email support@wyldjaceco.com. For partnerships and press, email wyldjaceco@gmail.com. We reply within one business day, Monday through Friday. Include your order number for the fastest help.